Simply create a support ticket with your request and we will take care of it. You don’t have to write down any specific reason.
However, there are certain services to which we cannot return the money:

• domains/ here the payment is made for 1 or more years in advance and there is no return process at the level of the entire industry.
• Paid SSL certificates are issued for one year and cannot be returned

Please also have a look at out Refund and Return Policy for fruther details