Frequently Asked Questions
- What kind of Web Hosting plan do I need?
In order to choose the best web guide you have to pay attention to the type of site you want to upload online. For simple presentation sites our package standard hosting hub is most suitable for your needs with very good quality at a great price.
It also depends on whether you need a solution for e-commerce, other applications, how many users you expect to access your site, who is administrating your website and many more. If you already know what you need you can choose one of our web hosting packages. For higher performance you can also use virtual servers.
When in doubt don’t hesitate to contact us on chat or via contact form. We will check out your necessities and help you right away.
- What does web hosting mean?
The web hosting service allows both individuals and legal entities to have a website accessible on the Internet.
Companies that provide such services equip customers with shared or dedicated technical resources of a server with Internet access so that the customer’s website is visible on the global Internet. A server is a powerful computer, which has the capacity to store and present the websites of multiple customers and has a very strong Internet connection, able to deliver requests from the browser or other systems.
In addition to the storage space on the server, we provide you with other facilities, such as domains, email addresses, visitor reports, various scripts, and much more.
- I purchased a web hosting; what should I do now?
The first thing you need to do is to upload the website online. You have everything that is needed to create 5 pages directly from the browser or any other web editor program but you can also hire a specialized company to do the job for you.
You can access the customer section where you can visualize the active services and you can also configure everything you need: email addresses, databases, FTP accounts, subdomains, etc.
- How do I access the 30 days warranty?
Simply create a support ticket with your request and we will take care of it. You don’t have to write down any specific reason.
However, there are certain services to which we cannot return the money:
domains/ here the payment is made for 1 or more years in advance and there is no return process at the level of the entire industry.
Paid SSL certificates are issued for one year and cannot be returned
- When is the account activated?
The account is activated when payments are registered in our systems.
For payments by credit card or PayPal, it activates immediately, for payments by bank transfer, on the day the money enters our account.
- Why do I pay if I just want to test it?
In order to be able to offer competitive services at an advantageous price, we must use automation, reduce cases of fraud, maintain the security of our systems. All these reasons make it necessary to create authorized accounts of existing entities really interested in our services.
Without payment, we cannot validate the existence/ identity of a contract partner. Obviously, we have other automatic validation systems, but the safest is by payment.
- What offers can I choose?
You can choose anything from the online store. Packages can be combined, if you do not find what you are looking for, you can contact us.
We want you to be very satisfied with any of our services: domains, hosting, virtual servers with many variants between memory size and processors, dedicated server, SSL certificates, E-mail, Office 365, and many other adjacent products.
- How to Transfer a Domain?
Unlock your domain
Look for the “unlock domain” option in your current registrar's control panel. Every provider is different, but you'll likely find it under the “Domain” or “Security” section of the main account screen. Domains are locked by default to prevent accidental changes or deletion. Depending on your current provider, you may be able to unlock your domain with a single click or you may need to request manual unlocking from your registrar directly. Once your domain is unlocked, you can transfer the name to another registrar.
Request an authorization code
To transfer your domain, you need an authorization code (also called an Auth-Code, Auth-Info Code, or AuthInfo Code). This code protects your domain from being transferred by an unauthorized party. Additionally, this code serves as the bridge between your old registrar and your new provider and must be supplied within five days of your request, typically by email. Some registrars permit auto-generation of codes directly from their control panels.
- What are Nameservers?
Nameservers are a fundamental component of the Domain Name System (DNS), which essentially acts as the internet’s directory. They play a critical role in translating human-readable domain names (like www.example.com) into IP addresses that computers use to identify each other on the network.
Here’s a more detailed breakdown:
- Purpose: Nameservers facilitate the resolution of domain names to IP addresses. When someone types a domain name into a browser, the nameserver translates this name into an IP address, directing the user to the correct location on the web.
- How They Work: Each domain name must be associated with a nameserver, which is typically provided by a hosting company or domain registrar. When a domain is registered, it’s assigned to a nameserver, which handles queries related to that domain.
- Types of Nameservers:
- Primary (Master) Nameserver: Holds the original read-write copies of all zone records.
- Secondary (Slave) Nameserver: Contains a read-only copy of the zone data, transferred from a master server.
- Configuration: Domain owners can set up and configure nameservers through their domain registrar’s control panel, pointing their domain to the IP address of their hosting account.
- Propagation: When changes are made to nameservers (like changing hosting providers), there’s a propagation time—often up to 48 hours—during which servers around the world update their caches with the new nameserver information.
If your website is hosted with TPC Hosting, you would use TPC Hosting’s nameservers. When someone tries to visit your site, their computer would ask the nameserver associated with your domain for the IP address of your website, and then connect to that IP address.
When you register a domain, you’ll be asked to provide the nameservers you wish to use, and these look like:
This process ensures that users are directed to the correct server where your website is hosted when they type in your domain name.
- What Domain should I register?
Choosing a domain name depends on several factors related to your business, brand, or the purpose of the website. Below are some considerations to help guide your decision:
1. Business Name & Branding:
Ideally, your domain should match your business name or the brand you want to promote.
It should be easy to spell, recall, and share.
2. SEO Considerations:
Incorporating relevant keywords can help improve your site’s search engine ranking.
However, avoid keyword stuffing; it should still be natural and brandable.
3. Domain Extension:
.com is the most popular and universally recognized, but depending on your business, you might consider others like .org, .net, .io, or even location-specific ones like .uk or .ca.
There are also industry-specific extensions like .tech, .design, .law, etc.
4. Target Audience:
Consider your target demographic and choose a name that resonates with them.
If you're targeting a specific geographic location, consider using a geographically relevant domain extension.
The domain you want might already be taken. You can use domain name generators or check domain registrars to find available options or variations.
6. Legal Considerations:
Ensure the domain name doesn’t infringe on any trademarks or copyrights.
Short, simple, and memorable names are often the best. Avoid hyphens and numbers if possible as they can confuse users.
Example Questions to Guide You:
- What is the purpose of the website?
- Who is your target audience?
- Is the domain name easy to remember and spell?
- Does it align with your branding?
Before finalizing and registering a domain, it’s a good practice to share it with trusted colleagues, friends, or family to get their feedback. Sometimes, a second opinion can provide valuable insights and catch potential issues you might have overlooked.
- I ordered a domain and after that I changed my mind; what do I do?
Domain registration fees are typically non-refundable due to the policies set by domain registrars and the nature of the domain registration process itself. Below are key reasons and explanations for why domain registrations are non-refundable:
1. Registrar Policies:
- Most domain registrars have strict no-refund policies once a domain is registered.
- The registration fee goes towards reserving the domain name for a specific period (usually one year), and this process is irreversible.
2. Immediate Reservation:
- Upon registration, the domain name is immediately reserved and taken out of circulation, making it unavailable for others to register.
- This instant reservation process is automated and final.
3. ICANN Regulations:
- The Internet Corporation for Assigned Names and Numbers (ICANN), the organization responsible for overseeing domain registrations, has regulations and policies registrars must adhere to. These often include non-refundable registration fees.
4. Administrative Costs:
- The registration process involves various administrative and operational costs that are incurred immediately.
- These costs include payment to the domain registry, maintenance of DNS services, and customer support, among others.
Double-Check: Before registering, double-check the domain name for typos or mistakes.
Research: Do thorough research to ensure the domain name aligns with your brand and purpose.
Understand Terms: Familiarize yourself with the terms and conditions of the domain registrar you choose.
Understanding that domain registration fees are non-refundable is crucial before initiating the registration process. Always take the time to review and confirm your domain name selection carefully, being aware of the commitment you are making once the registration is completed.
- I am looking for an extension that does not appear in the list?
Kindly reach out to us if the domain extension you require is not listed. You can contact us via any channels you would like including our support; https://support.tpc-hosting.net