Refund and Return Policy

Refund and Return Policy for TPC Hosting

Products purchased from TPC Hosting may be refunded only if canceled within 30 days of the date of the transaction. Please read the Refund and return policy on what conditions and exceptions apply.

Note: Due to their nature, cryptocurrencies, tokens, and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We cannot be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by TPC Hosting in accordance with the terms and conditions of the applicable product or service agreement (Terms and Conditions). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

1. Right to Cancel – Cancellation Policy

You have the right to cancel this contract within 30 days (exception – domain names registration) without giving any reason. The cancellation period will expire after 30 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us TPC Management s.r.l., Str Lahovari 8C, 077016 Dumbraveni, Ilfov, Romania E-mail: support@tpc-m.eu of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). We do encourage you to think about the environment and use e-mail.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

Cancellation of service renewals

For on-going website promotion, website hosting or domain registration services must be made at least seven 5 business days prior to the end of the current service period. Requests received later than seven 5 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

You need to Request Cancellation through your client area control panel / by submitting support ticket or send mail to support@tpc-m.eu to cancel your service. After receiving the cancellation request the entire amount or any deduction will be refunded via original method of payment within 5 to 10 working days.

2. Refund Policy – Summary

At TPC Hosting we take great pride in delighting our customers. Please review our refund and return policies for different services.

Overview of the Refund Policy:

  • 3-30 Days
    Between 3-30 days, you are eligible for a refund on all hosting services. We are not able to refund domain registration fees during initial purchases or renewals.
  • 30+ Days (more than 30 days)
    No refunds are offered after 30 days. For monthly billing the service can be cancelled at any time, the remaining service will remain active until the end of the billing period.

3. Web Hosting Accounts

All new web hosting accounts are covered by a 30-day money back guarantee. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will issue a 100% refund of your money unless otherwise specified at, or prior to, the time of purchase. Please proceed according to Point 1 above.

If the Web Hosting Account order includes a Domain Name, the Domain Name is not refundable and will be calculated at the regular Domain price. See also Domain Names, below

Web Hosting Renewals

Your web hosting account will renew on a monthly or yearly basis. Refunds for web hosting account renewals will be granted to customers who request a cancellation of their service, in writing, no later than 5 days before the renewal date. No exceptions will be made to this policy.

4. Domain Names

You can cancel your domain at any time, but there will be no refund of fees. The domains remains registered for the purchased period in any case with the exception of legal disputes.

All domain names sales are made final at the time of purchase. You are the sole owner of any domain names registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.

Changes to registered domain names (incorrect spelling, etc..) cannot be made once the domain has been purchased with a domain registry. It is very important that you verify the spelling of your domain name, and it is recommended that you have someone else read it as well to ensure it is exactly as expected.

A domain order is usually forwarded to the respective registry in real time by our order system. There the domain will be registered and booked. Since your order is immediately forwarded to the respective registry, we incur costs immediately. A cancellation or revocation of a domain order is therefore unfortunately not possible.

Domain Name Renewals

Domain Name renewals are billed automatically on the schedule agreed to in the contract. They will renew automatically until you write in and cancel the renewal of your domain name. Keep in mind that domain names are on a minimum of an annual plan.

5. Web Designing/Development Services

In case any client is not completely satisfied with our services we can provide a refund within 30 days from the date of installation of the Project. The final refunds will be made after deducting the Service Tax and the Hourly charges for the work completed by us.

6. Due to Transaction Failure / Twice Deduction

Should you encounter a transaction failure, kindly verify your bank account for any deductions corresponding to the invoice in question. If there are no evident deductions, feel free to attempt the payment once again. In the event of unsuccessful verification, we encourage you to submit a support ticket accompanied by your bank statement for issue tracking purposes. If a duplicate payment is observed for a single transaction, please initiate a support ticket or dispatch an email to us to facilitate an investigation into the matter. Rest assured, the superfluous payment will be refunded through the original payment method within a timeframe of 5 to 10 business days.

7. SSL Certificates

TPC Hosting includes a 30 Day Money Back Guarantee on all DigiCert™, Symantec™, GeoTrust®, Thawte®, RapidSSL®, Sectigo™, and Comodo® SSL certificates. In the event you are not satisfied with the product and/or the service did not meet your expectations, you can use your right to Cancel according to point 1 of this document or simply locate the order in question and click Cancel in your user account located at TPC login.

In the event that a certificate was purchased for fraudulent use, the purchaser forfeits the right to a refund/exchange and the SSL Certificate or web security product will get immediately canceled/rejected/revoked.

SSL Certificates – Included with hosting package

Same policy as Web Hosting Accounts applies.


In conclusion, TPC Hosting is dedicated to ensuring your complete satisfaction and confidence in our range of services and products. We stand by the fairness and transparency of our Refund and Return Policy, designed to protect and accommodate your business needs. Should you find it necessary to cancel or modify your service agreement with us, please refer to the stipulated conditions and timelines mentioned herein for a smooth and hassle-free refund process. We encourage you to reach out to our responsive support team for any queries or assistance needed during this process. Thank you for choosing TPC Hosting as your trusted hosting service provider. We look forward to serving you with commitment and excellence, fostering a fruitful and enduring partnership.