KYC stands for Know Your Customer. It is an identity verification process that TPC Hosting uses to prevent fraud, protect our customers, and comply with applicable regulations.
Why does TPC Hosting perform KYC?
Hosting services can be misused for fraud, spam, phishing, and other harmful activities. KYC helps us:
- Protect the integrity of our platform and the customers on it
- Prevent fraudulent orders and chargebacks
- Comply with legal and regulatory requirements
- Maintain the reputation of our server IP addresses (which affects email deliverability for all customers)
When might I be asked to verify my identity?
TPC Hosting may request identity verification at any of the following times:
- During account registration or your first order
- When your order is flagged as high-risk by our automated risk assessment
- When requesting sensitive account changes (e.g. ownership transfer, contact detail updates)
- When required by our payment processors
- When there are reasonable grounds to suspect fraudulent or unauthorised activity
- During periodic reviews of active accounts
Is this normal?
Yes. Identity verification is standard practice across reputable hosting providers, financial institutions, and online platforms. It protects you as much as it protects us. The process is straightforward and documents are handled securely.
What if I do not want to provide documents?
Verification is required when requested. If documents are not provided within the specified timeframe (typically 7 days), TPC Hosting may delay activation, suspend active services, or terminate the account. See the article on what happens if you do not complete KYC for more details.
