Our support is open around the clock: AI answers right away, and our engineers follow up. Phone support is available Mon–Fri, 09:00–18:00 CET. This article explains how to reach us and what to include in your request to get the fastest response.
Open a support ticket
- Log in to the client area at https://tpc-hosting.com/login.
- Click Support in the top navigation.
- Click Open New Ticket.
- Select the department that matches your issue:
- Technical Support — hosting problems, email issues, website errors, server configuration
- Billing — invoices, payments, upgrades, cancellations, refunds
- Sales — pre-sales questions, plan comparisons, custom requirements
- Enter a clear subject line and describe your issue in detail.
- Click Submit.
You will receive an email confirmation with your ticket number. Replies are sent to your registered email address and also appear in the client area under Support → My Tickets.
What to include for a faster resolution
The more information you provide upfront, the fewer back-and-forth messages are needed:
- Domain name affected
- Exact error message — copy and paste it, or attach a screenshot
- Steps to reproduce — what were you doing when the problem occurred?
- When it started — did it work before? Did you make any recent changes?
- What you have already tried — cleared cache, checked DNS, restarted service, etc.
- For email delivery issues: include the full bounce message or NDR (non-delivery report)
Check an existing ticket
- Log in at https://tpc-hosting.com/login.
- Go to Support → My Tickets.
- Click any ticket to view its history and add a reply.
Response times
We do not promise a fixed response time, but critical issues affecting live sites are always handled first. Our standard uptime SLA is 99.9% — see: Service Level Agreement and Uptime Guarantee for details on credits and escalation.
