When TPC Hosting requests identity verification, you have a timeframe — typically 7 days — to provide the required documents. This article explains what happens if the verification is not completed in time.
Timeline
- Verification request sent — you receive an email explaining what documents are needed and why
- 7-day window — you have 7 days to submit the required documents
- Reminder — TPC Hosting will notify you before taking any action
- If documents are not received — depending on the situation, TPC Hosting may:
- Delay or cancel order activation
- Suspend active services
- Terminate the account
I submitted documents — what happens next?
Our team reviews submitted documents during business hours. You will be notified by email once verification is complete. For new orders, the service is activated as soon as verification is approved and payment has been confirmed.
My documents were not accepted — what do I do?
If your documents were rejected, our team will explain what is missing or incorrect. Common issues:
- Photo is blurry or corners are cut off
- Proof of address is older than 3 months
- Document is expired
- Name on the document does not match the account
Resubmit corrected documents via your support ticket. If you have questions, contact our team through the contact page.
I believe the verification request is a mistake
If you believe you have received a verification request in error, contact our support team. We are happy to clarify the reason and, where appropriate, waive the requirement.
