TPC Hosting provides 24/7 expert support for all hosting-related issues. This article explains how to reach us and what to include in your request to get the fastest response.

Open a support ticket

1. Log in to the client area at https://tpc-hosting.com/login.
2. Click Support in the top navigation.
3. Click Open New Ticket.
4. Select the department that matches your issue:
   • Technical Support — hosting problems, email issues, website errors, server configuration
   • Billing — invoices, payments, upgrades, cancellations, refunds
   • Sales — pre-sales questions, plan comparisons, custom requirements
5. Enter a clear subject line and describe your issue in detail.
6. Click Submit.

You will receive an email confirmation with your ticket number. Replies are sent to your registered email address and also appear in the client area under Support → My Tickets.

What to include for a faster resolution

The more information you provide upfront, the fewer back-and-forth messages are needed:

• Domain name affected
• Exact error message — copy and paste it, or attach a screenshot
• Steps to reproduce — what were you doing when the problem occurred?
• When it started — did it work before? Did you make any recent changes?
• What you have already tried — cleared cache, checked DNS, restarted service, etc.
• For email delivery issues: include the full bounce message or NDR (non-delivery report)

Check an existing ticket

1. Log in at https://tpc-hosting.com/login.
2. Go to Support → My Tickets.
3. Click any ticket to view its history and add a reply.

Response times

TPC Hosting aims to respond to all tickets within a few hours. Critical issues affecting live sites are prioritised. Our standard uptime SLA is 99.9% — see: Service Level Agreement and Uptime Guarantee for details on credits and escalation.